سياسة الاستبدال والإسترجاع

In our pursuit of your satisfaction, damaged products will be returned or compensated with credit in the wallet including shipping. For your safety, cosmetics, perfumes, or care products that have been used or opened cannot be returned. You can also return electronic products provided they have not been used or opened, and they are in their original condition as received for your convenience. Q: Are there any fees for returns? A: When returning a non-damaged, intact product; that is in its original condition, the return fee is borne by the customer and amounts to 19 riyals, which will be deducted from the value of the returned product. And when returning a damaged product, Larehat bears all the costs. Q: How can I return a damaged product? A: Our customer service team will be happy to assist you through WhatsApp: 0537888345, provided that the returned product is in its original condition, with its original packaging, and has not been used, opened, or had its packaging altered. Q: Can I return a damaged product purchased during Larehat's offers? A: If a damaged product purchased during Larehat's offers is received, the customer will be compensated with a new product shipment or added with credit in the wallet equal to the product's value. The product value cannot be refunded to the bank account. Q: Can I return lenses in their original condition? A: For your safety, cosmetics products including lenses cannot be returned even if they are in their original condition. Q: What is the allowed period to return a damaged product? A: You can return the damaged product within 7 days of purchase. Q: How long does the return process for a damaged product take? A: To serve you better, we work diligently to satisfy you. The return process may take up to 10 working days. Q: During the return process, how can I recover the amount I paid? A: The amount will be refunded after the damaged product reaches us and its condition is verified. The refund will be made according to the payment method used. If paid by credit card, the amount will be refunded to the wallet or bank account. If paid upon delivery, the refund will be credited as wallet balance.